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Privacy Policy of Lotus Spa

Personal Data Collection and Processing Policy

You are invited to carefully read the following conditions in order to understand the Company's position and practices regarding your personal data and how they are processed by the Company.




When you choose to become our Client you provide information to the Company both verbally and in writing. This information may constitute personal data and sensitive personal data, protected by Regulation 679/2016. If you wish to benefit from our body maintenance services (massage, body remodeling, cosmetics, nutrition, pilates, alternative therapies, etc.), you are asked to sign your consent to the collection of personal and sensitive data, after reading carefully this information.

The personal data we will collect from you are: name, surname, telephone, date of birth, generic categories of diseases, existence of a pregnancy, breastfeeding, antibiotic treatment, surgery in the last 6 months and a series of biometric data ( height, weight, muscle mass, adipose tissue, visceral fat, metabolic rate, cellulite) and other information that may be relevant to the Society, because it:

a) To be able to protect your health while offering you body maintenance services, considering that both nutrition programs and massage procedures, cosmetics, body remodeling must take into account your general health and body parameters. Without the information provided by you, the Company cannot eliminate the risks for your health and as a result is unable to offer you its services;

b) To collect your payment made with a bank card. This collection is implicit in all situations in which you choose to use your bank card to pay for our services. In this case, through the account statement, the Company will have access to the name, surname, account number and bank of the cardholder; if you do not want this information to be processed by the Company, you must use another payment method that does not involve the use of a bank card;

c) To include you in the client programming application used by the Company. In this case, your name and surname, e-mail address and contact telephone number will be entered in the application.

d) To send you newsletters in which to present you newly introduced services, special offers, congratulatory messages, changes in the Company's work schedule, reminders of appointments.

e) To send you questionnaires to measure the level of satisfaction with the services offered by the Company



All the information you provide to the Company will be kept in physical form - it will exist in a file kept in a locker, in the location where the Company operates or in electronic format, on the server used by the Company. There will be a limited number of people who will have access to your information, including the Company administrator, receptionist, your nutritionist and the person who applies your massage, cosmetics and / or body remodeling procedures. Payment data will be processed by the accounting service provider.

The information that the Company has from you will not be passed on to any other person.

The company reserves the right to take all necessary measures to ensure that your personal data is processed securely and in accordance with the consent form.



The company uses the information it receives from you for the purpose of:

  • to choose the type of therapy / nutrition program and / or cosmetic or body remodeling procedure that can give you the result you want and compatible with your state of health and your health parameters;

  • to receive from you the payment of the services offered by using the bank card;

  • to schedule at the services of the Company;

  • to send you the newsletter to the Company.



The company will disclose your personal data to your nutritionist and / or nutritionist and the person who applies your massage, cosmetics and / or body remodeling procedures (in these two cases your account statement data will not be disclosed) as well as to the accounting service provider. (in this case only data from the account statement will be disclosed); they will therefore have access to your information.

In addition to the above, the Company may also disclose your personal data to a third party if the Company is legally obliged to disclose or share your personal data, in order to comply with applicable law.

The Company also contracts third parties who offer or provide services on behalf of the Company.

Regarding the data processing, in order to ensure and respect your rights, we have concluded a will agreement with such third parties, who will receive access to your personal data. These agreements provide exactly the specific data to which third parties may have access and how such data will be processed. Third parties will not be able to use your data for purposes other than those agreed. Third parties are obliged to apply any measures necessary for your personal data to be protected. If such third parties, in turn, use suppliers, they are obliged to conclude a form of agreement with them, providing the same clauses and requirements that the Company has agreed with you.



The Company will retain and use your data in this way for a period of three 10 years from the date of this consent in order to be able to track, depending on the frequency with which you requested our services, the efficiency and quality of our services.



You have the right to access, correct and delete your personal data, in accordance with Regulation no. 679/2016 / EP on the protection of personal data. Moreover, you have the right to request data porting, to limit data processing, to refuse certain aspects regarding the processing of personal data.

You also have the right to submit any complaint to the National Authority for the Supervision of Personal Data Processing.


CONTACT: Questions, comments and requests regarding this consent form (Consent) are welcome at the e-mail address: contact@lotuspremiumspa.com.

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